RETURN/EXCHANGE POLICY (only purchases made from www.fluevog.com):

RETURNS

We are only able to accept returns for UNWORN shoes in their original box. We also require an original sales invoice in order to process any returns.

• Regular priced shoes can receive refund to original payment, in-store credit or exchange.

• Sale/Clearance shoes can receive in-store credit or exchange only.

Please contact the store that shipped the shoes out to you (contact info should be at the top of your invoice) then ship them back to the store within 14 days (2 weeks) of receiving your order.

• Store Credit will be issued for regular priced returns received after 30 days (up to a max. of 45 days from purchase date) of purchase date. No exceptions.

• Returns take 2-3 weeks for processing. A credit to your account will take 1 to 2 billing cycles to appear on your credit card. Returns are processed upon receiving your shoes.

• ALL International orders will be returnable at customer's expense.

• Shipping is not refundable.

• Unauthorized merchandise will be sent back at customer's expense.

EXCHANGES

Please call our store to check if we have the size that you need. If we don't have it, we will help you locate the store that does.

Only UNWORN shoes will be exchanged within 14 days of receiving your order.

We charge $12 for shipping a single pair ($16 CDN), or $8 per pair for multiple pairs ($10 CDN). These charges apply for ALL exchanges.

Customer is responsible for shipping costs for all exchanges.

For our IN-STORE POLICY (purchases from one of our 8 retail stores / does not apply for other retailers).