RETURN/EXCHANGE POLICY (only purchases made from www.fluevog.com):

• If you decide the pair of shoes you ordered aren't your sole mates.. maybe the style or size isn't for you, or maybe they don't love your walk they way they should, if so please mail them back to the store that sent them to you within 14 days of receiving your shoes.

• Regular priced shoes can receive refund to original payment, in-store credit or exchange.

• Returns take 2-3 weeks for processing. A refund will take 1 to 2 billing cycles to appear on your credit card statement. Returns are processed within two weeks upon receiving your shoes.

• Store Credit will be issued for regular priced returns received after 14 days from when you receive the shoes. We can only assume that's enough time for you to try and develop a relationship with your shoes.

• Sale/Clearance shoes can receive in-store credit or exchange only. In any store "sale items are final sale," but that's just unfair to our customers buying shoes online! The best we can offer is store credit or equal exchange, in the hope that you will find your one true match.

• If you want to exchange your shoes with another pair, please contact the store by either email or telephone to make sure the store can locate your future pair of 'Vogs.  Contact info should be at the top of your invoice, if not click here. (link to stores info)

• We also require an original sales invoice in order to process any returns, and it helps to fill out the return form.  Otherwise, how will the great salespeople at the Fluevog store know how to better assist you? Please let them know if you want a return or an exchange for it helps the return/exchange process run much smoother.

• We are only able to accept returns for UNWORN shoes in their original box. Please make sure the shoes haven't been worn, because someone else is going to fall in love with these shoes and won't it be heartbreaking it they have already been worn? Very sad.

• ALL International orders will be returnable at customer's expense. Sorry, it's just so far away, so let's work together to make sure you get the right size.

• Shipping is not refundable. We charge $12 for shipping a single pair ($16 CDN), or $8 per pair for multiple pairs ($10 CDN). These charges apply for ALL exchanges.
 
• Unauthorized merchandise will be sent back at customer's expense. Sorry, we don't want your old Air Jordans no matter how cool they are worn in.

For our IN-STORE POLICY (purchases from one of our 8 retail stores / does not apply for other retailers).