• John Fluevog Shoes will honor faults of the purchased shoes and bags for up to 8 months from the date of purchase (providing that the customer has proof of their purchase).
• Warranty issues do not include wear and tear.
• John Fluevog Shoes will cover all repair costs up to 8 months on faults.
• After 8 months, repairs will be charged to the customer, based on the in-store price list.
• Store credit will be issued if the shoe is irreparable (exceptions to be approved by the Store Manager only).
• Store credit is the ONLY form of re-imbursement for faulty footwear (exceptions to be approved by the Store Manager).
• John Fluevog Shoes has no LIFETIME GUARANTEE.
If you believe you have an issue or defect with your Fluevog purchase, please contact the store the items were purchased from. In the case of web orders, please contact the store who shipped you the item, and be prepared to email the manager a picture of the issue.
If you have any additional questions, please see our FAQ.