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Fluevog Shoes

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Exchange & Returns

All of the information you could possibly need about the official Fluevogian Exchange and Return policies for in-store and online purchases.


In-store Exchange /Return Policy

The Fluevog In-store Refund and Exchange Policy for purchases made in one of our 19 retail stores (does not apply for other retailers):

  • We can exchange or refund any unworn, full-priced shoe within 14 days of the purchase.
  • Refunds are only issued for full-priced shoes that are returned within the 14 days of purchase. The refund will be processed through the original payment method.
  • The sale receipt and box must accompany the shoes.
  • The item must be in its original condition and look unworn.
  • All sale and clearance items purchased in-store are final. Unworn mail orders are eligible for store credit or exchange only if they are returned within 14 days.
  • John Fluevog Shoes does not give refunds on sale or gift items.
  • *Holiday Season* – unworn, regular-priced items purchased between Dec. 1st – 24th are eligible for exchange or store credit until January 15th. Refunds to the original form of payment are offered within the regular 14 days of the purchase.
  • John Fluevog Shoes does not provide a lifetime warranty on any of their product.

Warranty

John Fluevog Shoes provides a warranty of 8 months after the date of purchase. They will pay for the repairs, in full, on any manufacturing faults of their shoes and bags (providing that the customer has proof of purchase).

  • The John Fluevog Shoes warranty does not include wear and tear.
  • After the 8 month warranty is finished, any repairs will be charged to the customer and will be based on an in-store price list.
  • Store credit will be issued if the shoe is irreparable (to be approved by the Store Manager only).
  • Store credit is the only form of re-imbursement for faulty product.
  • John Fluevog Shoes does not have a lifetime warranty on any of its product.

If you believe you have an issue or defect with your Fluevog purchase, please contact the store the items were purchased from. In the case of web orders, please contact the store that shipped you the item, and please be prepared to email the manager a picture of the issue.

Online Exchange / Return Policy

For online purchases that weren’t quite right (only purchases made from www.fluevog.com):

  • Please ship all exchanges and returns back to the store they were shipped from within 14 days of receiving your purchase.
  • The sale receipt must accompany the shoes.
  • The item must be in its original condition; unworn.
  • Full-priced items purchased online are eligible for a refund to the original payment method, store credit, or an exchange. These items must be returned unworn with proof of purchase within 14 days of the date you received your purchase.
  • Sale and clearance items purchased online can only be returned for exchange or for store credit. Store credit can be used in-store or online. If you would like to redeem your store credit online, when placing your online order please state that you would like to use your store credit in the “customer comment” box (you will find it in the check-out process). When the store credit is verified by the store processing your order, your purchase total will be adjusted before the payment is processed.
  • John Fluevog Shoes does not give refunds on sale items or gifts.
  • For all online orders, shipping is non-refundable. The customer is responsible for all shipping costs back to the store. If you are receiving an exchange and live in the continental US or Canada, we will ship your first exchanged item from the store at no additional charge (this is not applicable to international orders).
  • All international orders will returned and exchanged at the customer’s expense.
  • Unauthorized merchandise will be sent back at the customer’s expense.
  • *Holiday Season* – unworn, regular-priced items purchased between Dec. 1st – 24th are eligible for exchange or store credit until January 15th. Refunds to the original form of payment are offered within the regular 14 days of the purchase.
  • John Fluevog Shoes has no lifetime guarantee or warranty.

Mailing List

Enlighten your day with The Fluevog Newsletter. You’ll have access to special offers and contests as well as be the first to know of any new products or SALES!