FAQ
All of the information any quizzical Fluevoger could ever need, in a very handy drop down menu.
About John Fluevog Shoes
Who is the designer? Where is he from?
The designer is John Fluevog. Hailing from Vancouver BC, Canada, John designs and produces untraditional shoes in traditional methods, using eco-friendly materials where possible.
How long has Fluevog been around?
John Fluevog has provided Unique Soles for Unique Souls since 1970.
Does John actually design all the shoes?
Most of what you see are John’s own original designs. Sometimes, however, they come to him in dreams, so the design credit technically goes to God. In some cases, there is a celestial music and new designs float into the design office on little fairy wings. In other cases, John leaves work very late at night, returning the next morning to find brilliant new shoe designs waiting, with no trace of authorship. As you can understand, the only explanation possible is that God is responsible for the latter two methods, whether directly or through Angel delegation. So, here at John Fluevog Shoes, we officially have two designers: John and God. Sometimes they fight over who’s head designer.
Are John Fluevog Angels really Satan resistant?
You’re wearing Angels right now, right? Look around – do you see him? Nope! I guess they are resistant! (Good thing too, I heard he was asking about you.)
What do the letters DDFT stand for on the pull tabs on my shoes?
“Don’t Delay Fluevog Today!”
I understand celebrities go for John’s shoes in a big way. Who?
The earliest sighting we can recall was when director Robert Altman came in during filming of “McCabe & Mrs. Miller” (that’s a long time ago, Fluevogers) and bought a pair of knee – high, quasi – medieval boots. John had had his picture taken in them, only moments before. But we’re not going to give Bob his money back.
In her movie, “Truth Or Dare”, Madonna opens a box of black Original Munsters, slips them daintily on, clumps down the hall toward the camera and croaks, “Ya like ’em?”. Exhibiting good taste. Madonna. Who would have thought?
Kim Gordon of Sonic Youth has been spotted regularly, loitering in our New York outpost, as has Perry Farrell, of Jane’s Addiction and co-founder of Lollapalooza. Evidently Jane’s addicted to Fluevogs. We don’t mind.
There are a slew of others but we’re not about to go name dropping (in case we misspell one of them).
Who played vibes with Benny Goodman’s big band between 1936 and 1940?
After a chance encounter in a New York jazz club, in the Summer of 1936, vibraphonist Lionel Hampton found himself invited to join the Benny Goodman Orchestra as a featured soloist. Hampton’s playing style fit naturally into the smooth, melodic, yet strongly rhythmic arrangements that characterized the Swing Era and Goodman’s band in particular. In 1940, after distinguishing himself in that organization, Hampton left to form his own band, being later succeeded in his previous position by Red Norvo. A true giant of jazz himself, Hampton shared the stage over the next several decades with the field’s elite, including Gene Kruppa, Charlie Christian, Harry James, Charles Mingus, Illinois Jacquet, Dexter Gordon and Dinah Washington. As well as the vibraphone, Lionel Hampton was proficient on piano, drums and occasionally as a vocalist. His 1954 recording of “Flying Home”, made with Oscar Peterson, Ray Brown and Buddy Rich, became his signature tune, as well as his biggest commercial hit.
Where can I find Fluevog Shoes?
Where can I find Fluevogs?
Check out this list of Fluevog stores. You might find one in your town!
How come you don’t have a store in my area?
It is in our expansion plan to have a Fluevog store in every town and city in the world by 2110, preferably sooner.
About the Shoes
How many pairs of one style do you make?
Each style will usually come in two or three colours and we will produce between 120 – 300 pairs of shoes. When you divide that between all of the stores, there aren’t that many! Of these, each store will receive one or two size 6’s and up to four size 9’s. Long story short, very very few people in the world will have the same shoes as you. That’s pretty unique, depending on whom you hang out with.
Why are Fluevogs so expensive?
We try to use the best possible leathers, which tend to be the most expensive leathers in the industry. We use traditional methods like partial blake construction, or good-year welting, which add years to your soles, but are some of the most expensive ways to make shoes.
On top of using top shelf materials, we make a very limited amount of shoes, usually factory minimums which can be quite expensive. It’s the difference between the productions of Ferraris versus Honda Civics; both are great cars but one is singularly fine tuned while the other is mass-produced. After all these factors are put into place, and you realize only 100 people in the world might have the same specific model and colour in their closet as yours, you begin to wonder how we are able to keep the prices somewhat affordable?!
Do you ever have sales? Do you ever put current shoe designs on sale?
We have a couple of sales a year. The best way to stay in the know is to sign up for our Newsletter and follow us on your social media of choice! We’ll always announce it to our Fluevogers there before it happens.
Why can’t I buy this men’s shoe in a woman’s size?
Most of our men’s shoes use Italian production lasts, which tend to be wider in the footbed and heel than a woman’s last. We try our best to provide men’s styles in a M7/W9 as that tends to be the bottom range of men’s production lasts. Occasionally we will bring a men’s style into women’s sizes, but that involves a new last and complete reconstruction of the shoe, which ultimately gets redesigned and looks quite different as the end result.
Why did you stop making this shoe?
To be honest, John is an artist. New ideas and inspirations occur continuously and need to be explored in the mind of an artist. It’s not exciting to do the same thing over and over, and it’s exciting to design new and never before seen shoes and boots. Of course, some styles have become so ingrained into Fluevogian culture it’s hard to imagine Fluevogs without Angels or…. Some old styles get reinvented, and remade, but only John decides that.
Sometimes we need to make room for new styles. We make a very limited amount of shoes and boots, and even though it’s a hard decision to make, we do have to discontinue old styles on occasion.
If there is style that you are desperate to have on your feet, check out the Flueseum, search it out, and “like” it. If enough Fluevogers “like” a style, who knows? John may be inspired to bring it back.
Can you help me find a shoe that you haven’t made in a few years? Do you have any old styles kicking around in inventory?
Sadly, we do not have a warehouse, basement, or secret stash of old styles. What is online is what is available. The best place to find old styles is The Fluemarket, where many old Fluevogs exchange hands (or feet). If you have an old style to sell, or are looking for an old pair, stalking the Fluemarket is always the best way – and surprisingly fruitful!
Also, check out our Flueseum. You’ll find a curated archive of styles dating back to the beginning of Fluevog, as we know it. Not only can you view the styles, you can “like” the ones that you are desperate to see revived.
Do you have this shoe in a different colour?
Unfortunately not. If you don’t see it online, we don’t have it available in another colour. That’s not to say it was never made in a different colour, or that it will not come out next year in a new colour, but if you don’t see it online, it isn’t available for purchase.
The style might come in a different colour next year, but we don’t know which styles will be continued, and in which colours yet. We enjoy last minute decisions; they keep us on our toes.
I can’t find my size online! This shoe is out of stock on your website. Do you have it in stores?
We make a very limited amount of shoes, and with that an even more limited number of sizes. Everything in our inventory is available online. If the style is regular price and some of the sizes are sold out, there is a chance the style may get restocked (or hasn’t been received yet in all stores). If this is the case, you can sign up for the restock notifier (if it’s available for that style, it will be on the right hand side of the product page) and we’ll email you when we get more stock in! If the item is on sale or in clearance, it generally means it is being retired and won’t be restocked.
Try checking out the Fluemarket, where Fluevogers go to sell their gently worn Vogs. You never know!
Can I custom order shoes? Can you make me a wedding shoe?
We don’t make custom shoes, even if it’s our style in another colourway or different leather. The factory minimums are quite large, and unless you’re willing to purchase 200 of the custom shoe, the factories won’t even let us discuss it with them. Sorry!
We do try to make some styles for the spring that arrive in white, cream, or lighter colours that might be a suitable wedding shoe, but we can’t make a single custom pair. (Congratulations on your upcoming nuptials!)
About the Fit
What size should I order? How does this style run?
The million-dollar question! When viewing a style online, be sure to check out the Fit Expert for details on how that specific style runs. If it’s during store hours, you can directly contact a Fluevogologist online through our ultra-handy Live Chat (click on the bottom right hand corner chat box to get started) or get in touch through our contact form.
Fluevogologists have the most experience in Vog Fitting, and can best describe the fit to you. If you have other Fluevog styles, you might want to mention which sizes you have in these styles for a more accurate size suggestion. Either way, give a Fluevogologist a shout, they don’t bite (except on Halloween, after the candy runs out).
What is the largest/smallest size you carry?
Most of our women’s shoes range from US Women’s 6 to 11, though a few styles are available in sizes 5, 12, and 13.
Men’s shoes range from Men’s 7 to Men’s 13, though a few styles are available in Men's 14.
We try our best to provide footwear for everyone and to offer smaller and larger sizes when given the opportunity to extend the size run.
How does Fluevog measure the height of a heel?
We measure our heels from the ground to the tallest point of the heel, located at the back end of the shoe. As platform, sole, and/or heel lift thickness can each affect the actual pitch, we’ll provide their measurements in our product descriptions where applicable. Platform height is measured from the ball of the foot to the floor, and only soles with a thickness of greater than half an inch are included.
Why don’t you put the measurement of the calf size online? What is the measure of the calf in these boots?
We don’t put calf measurements online because they differ from each size and it would be really confusing if we put up 14 different calf measurements. The calf size of a boot changes with the size of the footbed; for example, the calf measurement for a size 6 is much smaller than a size 9.
For the best and most accurate measurement, contact a Fluevogologist directly through our Live Chat (just click the red box at the bottom right-hand corner of your screen to get talkin’) or Contact Form. They have the most experience in Vog Fitting, and will be able to explain how to measure your calf size and give you an educated guess to whether a particular style can be stretched in the calf or not.
Please note, a boot that is stretched or modified cannot be returned or exchanged under any circumstance.
Do any of your boots fit larger calves? Can the calves be stretched?
We try our best to have a boot for everyone. We will always try to carry some boots that run narrow and some that run wide in the boot shaft. Some of our styles can be stretched, it just depends on the leather and design features (like zippers, stitching, and laces that prevent stitching).
For a better idea of which styles run wide, and which can be stretched, chat with a Fluevogologist online with our Live Chat (just click chat icon at the bottom right-hand corner of your screen to get talkin’) or use our Contact Form. They have the most experience in Vog Fitting, and can tell you whether they think a boot shaft can be stretched to you.
Please note, a boot that is stretched or modified cannot be returned or exchanged under any circumstance.
What sizing system do you use?
We use US shoe sizing. Given that so many of our styles are available in extended sizes, we display the Women's/Men's size equivalent for each size. If you need a Women's size 7, look for W7/M5, or if you need a Men's size 10, look for W12/M10.
If you need to convert Men’s or Women’s US sizing, it is helpful to know that Men’s sizing + 2 = Women’s sizing. (For example, M7 = W9).
When in doubt, measure your foot from the heel to the longest toe, then enter that measurement in the customer comment box when you place an order. It also helps a lot if you already own a pair of Fluevogs, and let us know which style and size they are.
Check out our Sizing section for more details.
About the Materials and Production
Why are my Angel soles turning white?
The soles turn white (also called blooming) due to the natural character of the Hevea milk, used in making the 100% biodegradable Angel Soles. It’s a quite normal phenomenon linked with this material. After a certain time, the proteins contained in the Hevea milk migrate to the surface and cause a white powder-like substance to sit on the surface of the latex, we call this blooming. You’ll notice this white chalky surface on older angel soles.
To address this issue, our factories that work with these latex soles typically brush them (after the shoes are finished) with a silicone oil & water solution. They do this after the fact because if some of the silicone solution got on the side of the soles that get adhered to the upper, it could mess up the bonding of the cements.
It’s not anything that will hurt or damage your shoes, or your health by any means. If it bothers you, it should wear off as you walk, or you could always wash it off using warm water with just a drop of silicone (yes, that silicone).
Where are these shoes made?
Our shoes are designed in Vancouver, Canada, but are made all over the world.
Large portions of our shoes are made in Portuguese factories; some we have been working with for decades. We also use factories in Peru, China, Vietnam and Brazil.
What does handmade mean?
Although most of our shoes are lasted (leather stretched over a last) and stitched by machine, it actually takes a skilled, trained professional to operate the machine properly. However, our factories in Peru and Mexico actually last and stitch the shoes by hand, using traditional methods that have been used for centuries. We are passionate about shoes, and get really, really excited about this.
Watch this awesome video about how one of the members of The Miracle Family was produced in Peru for insight into how our shoes are made by hand.
What kind of materials does Fluevog use in their shoes?
We believe that leather offers the best protection, breathability, and durability for footwear. Fluevog primarily uses cow leather, but we may also use calf, goat, sheep, or pigskin lining for our shoes. Our leathers are sourced from all around the world from places like Argentina, Brazil, Peru, China, Mexico, Spain, Portugal, and Italy. The leathers are all unique in their characteristics and can vary anywhere from high-end European materials to hand-finished leathers. For example, the leathers used for production in Vietnam are some of the best in Europe; and the leathers used in production in Peru are from factory-owned tanneries that use local hides.
We also use a variety of textiles, from velvet and brocade, to custom jacquard florals and soft, woven plaids. Most of these textiles are polyblends.
Our soles come in a variety of different materials, depending on how we want the shoes to look and perform. For example, a classic dress shoe will have leather or Tunite soles (a rubber mixture produced in Portugal). We strive to support sustainable options whenever possible. Shoes featuring a crepe sole are crafted under an environmentally-friendly process. Some of our most versatile shoes are equipped with a weather-resistant EcoRubber sole made from 70% recycled materials, or a 100% recycled TPR (thermoplastic rubber) sole developed by a family-run factory in Portugal. Both help to reduce factory waste without compromising on performance or durability. Plus, almost all of our shoes are cemented using water-based glues and our boxes are made from recycled materials printed with soy-based inks.
What’s veggie-tanned leather?
Veggie-tanned leathers are dyed and tanned using vegetables, instead of the industry standard (for the last 200 years) of using chromates and other heavy metals. It’s still leather, but 100% eco-friendly and biodegradable, with no toxic waste. Not many shoe companies use veggie-tanned leathers. Only recently have options opened up in the leather industry for veggie tans, and we hope to use more once they become available.
Do you have any vegan shoes?
We spend a good long time searching for leather substitutes that work with our styles without compromising the quality that we’ve come to be known for. After seasons of painstaking research into material and production options, we are ecstatic to be offering several vegan shoe offerings and are hopeful that there is more to come!
About Online Orders
What happens once I submit my order?
Once you hit the 'Pay now’ button after filling in all your information, you will be issued an order number. It is important that you hang on to this number, as this is how we will be able to track your order should you have any questions or concerns. Once you’ve signed up for a Fluevog Account, you can also track your order online. All orders are subject to availability, especially Clearance Items.
Submitted orders are fulfilled by Fluevog stores. In case of any complications we will contact you via email. Please ensure that the email address you type in is one that you respond to prevent delays with your order.
How long will my shoes take to get to me?
It depends – anywhere from 3 to 10 business days. Most North American orders arrive within a week of the order being placed. For more details, please visit our Shipping & Delivery page.
What do I do if I have a question about my order?
Email the store that is handling your order. Their contact information can be found in your confirmation email. Otherwise, feel free to send us your question through our Contact Form.
Can I order online and pick it up in-store?
Yes, but please note your order will not be ready for pick-up right away. It may take a few days before your order is available to be picked up in-store. Please wait for the confirmation email before coming in.
Do you offer expedited shipping?
If you really need your shoes that fast, your safest bet is to call a Fluevog store and place a phone order. They will do everything they can to rush your order. You are responsible for overnight/rush shipping charges. On the rare occasion that the shipping carrier delivers your shoes later than expected, Fluevog is not responsible and will not refund the rush shipping charges.
If I order a pair of shoes online, can I return them in the store?
Yes, you can return/exchange them as long as they are unworn, in the original box, and within the return/exchange time frame and policy parameters.
How do I return an online order?
To initiate a return for an online order, have your order number ready and visit our Returns Portal.
What forms of payment do you accept for online orders?
We accept all major credit cards and Pay Pal worldwide as well as Afterpay in the United States and Canada.
Can I use my store credit online?
At this time, store credits can only be used at a Fluevog store directly and cannot be applied to an order placed online. If you have store credit you want to use, call or email a Fluevog Store, and a Fluevogologist will help you place your order using your store credit.
Why doesn’t my gift certificate work across the border?
We actually have different POS systems and inventories for each country we operate in and they are not integrated. If you purchase a gift card/certificate in one country, it can’t be used in a different country.
The shipping address on the gift certificate order will determine the currency of your gift certificate. So make sure of the shipping country before you purchase a gift card/certificate for someone you love.
Can I pay for a new gift certificate with a gift certificate/card?
No, gift certificates or gift cards cannot be used to purchase a new gift certificate, even in part.
Should I be worried about giving out my credit card number and personal information?
John Fluevog Shoes online shop operates on the Shopify system. The Shopify platform itself is secure and adheres to strict payment security rules like PCI DSS. Fluevog never sees your full credit card number—only secure payment gateways or tools like Shop Pay process the data.
Why are the prices different between Canada and the United States?
The biggest factor is that each country has dramatically different import taxes and costs for bringing shoes into the country. Depending on materials, methods, and the country in which the shoes were produced in, the landed cost can be very different.
Why can’t I order a pair of shoes across the border?
We have separate inventories and POS systems, each with its own currency, for each country we operate in. Due to changing tariff/duty requirements, we are not shipping between the US and Canada.
Where is the warehouse, and where do my web orders come from?
We don’t have a warehouse. All of the web orders come straight from one of our retail locations, packaged and wrapped by one of our loving Fluevogologists.
About International Orders
Who is responsible for customs and duty taxes?
All international orders are subject to duty and tax charges that the buyer is responsible for when your package crosses the border. Each country’s duty and tax rates are different. If you would like to know more about these charges, please contact your local customs office. John Fluevog Shoes is not responsible for any duty or taxes your customs office charges.
Why can’t you label my international package as a gift to get around customs?
We have spoken to several representatives of the major shipping companies, and they all agree that shipping a package international with a description as “gift,” gets the red light more than any other description (other than sex bomb of course). According to these shipping experts, you end up paying more in import taxes, and the wait in customs is much longer.
How do I pay for international orders? (An International order is classified as anywhere outside of Canada or the United States)
We accept all major credit cards and Pay Pal worldwide.
About the Return/Exchange Policy and Warranty
What is Fluevog’s return/exchange policy for online orders?
Head over to our Exchange & Returns page to learn about our policies.
Do I have to pay for return/exchange shipping?
Returns and exchanges are free within Canada and the United States. Not applicable to international orders. Head over to our Exchange & Returns page to learn more.
What is Fluevog’s return/exchange policy for in-store purchases?
Head over to our Exchange & Returns page to learn about our policies.
What happens if the shoes I just bought are now on sale?
Fluevog’s One-time Price Protection Policy is only valid on full priced items, purchased in-store or online, that go on sale within 14 days of original purchase. Only then will a refund be issued for a one-time price protection adjustment. Once an adjustment has been made, no further adjustments are allowed.
Do Fluevogs come with a warranty?
Fluevog provides a warranty covering any serious defects that occur within one year of the purchase date, excluding wear and tear. Visit our Warranty page for more details.
What is Fluevog’s return/exchange policy for factory defects?
FACTORY DEFECTS
(Stitching, heel coming off, heel lifts coming off, zippers, split seams, upper separating, and construction irregularities)
- The John Fluevog Shoes warranty does not include wear and tear.
- After the 1-year warranty is finished, please contact service@fluevog.com for a repair consultation.
- A gift certificate will be issued if the shoe is irreparable.
- A gift certificate is the only form of reimbursement for a faulty product.
- John Fluevog Shoes does not have a lifetime warranty on any of its products.
About Repairs and Replacement Parts
Where can I get laces for your shoes? How can I get replacement laces?
We always try to have a steady stock of Fluevog laces at our retail stores. Contact your local Fluevog store for more details.
Where can I get my shoes fixed?
Because most Fluevog shoes are made using traditional methods, any cobbler should be able to work with Fluevogs to fix everything from stitching and resoling to heel lifts, as well as replace eyelets and zippers. For a repair consultation and cobbler referral, please reach out to us through our Contact Form or send us a photo directly to service@fluevog.com
How can I get replacement parts/soles for my shoes?
We always try to carry a steady stock of replacement parts for current styles/families, and any cobbler should be able to replace them easily. Please reach out to us through our Contact Form, and we can put you in touch with a Fluevog store that has them in stock.
Which Angel Sole replacement do I need?
Here at Fluevog, we have been making footwear with Angel soles for decades, and over the years, they have been produced in various materials and colours. The best way to determine what soles you need is to email us a photo of your shoes so a Fluevogologist can help you find the correct replacements. Be sure to include the size of your Angel shoes or boots as well. Send your inquiry through our Contact Form or directly to service@fluevog.com
How do I care for my shoes?
How to care for your shoes varies depending on the leather and materials that they’re made with. Check out our Product Care page for all the information you’ll need to properly care for your pair.
Current styles have Product Care Tips to check out when you're looking at the shoes on our website. If you're still not sure, please reach out to us through our Contact Form or send us a photo directly to service@fluevog.com
Do you have custom polish for your shoe colours?
We sell a variety of polishes for your Vogs. Check out our product page for supplies. If you aren’t sure which polish to use, contact one of our Fluevogologists instantly via Live Chat (start chatting by clicking the box in the bottom-right corner of your screen)! We recommend testing your polish on a small, hard-to-see spot on your shoe before polishing the whole shoe.
Why are my shoes squeaking?
There is nothing more annoying than a squeaky shoe. Most of the time when shoes squeak, it’s a result of one of these two issues:
1. The result of dry leather. When leather is dry and rubs on itself or another piece of leather, it squeaks. The best way to fix this is to use mink oil and rub in a liberal amount on all parts of the leather and into the joint between the sole and the leather. Let it soak in for an hour and rub off any excess with a soft cloth. Both of these have an odor and may darken the leather. The smell will dissipate in a day or so. We have also heard of customers having success using hand lotion on their feet, or soaking the spot with WD-40, but we have not tried these. (That’s not to say they might not work).
2. The result of an air bubble trapped between the sole and the boot uppers, which develops over time just by walking. It is a rare phenomenon, and there are few things more annoying than a squeaky boot. Often you need a “squeaker” (a piece of cloth put between the shank end and the lower insole of the shoe) to kill the friction that causes the squeak.
If the heel base is solid–and not hollow–it may only take tightening the bond between the base and the sole of the shoe to get rid of the squeak. Occasionally a bit of talc can be used if the squeak is between the heel base and the shoe sole.
Whatever the reason, there are some ways to fix this annoying problem of squeaky shoes, but you should take them to a professional cobbler to take a look at them. The best way to take care of it is let someone who really knows shoe structure take care of the problem.
Chat with a Fluevogologist on our Live Chat (get chatting by clicking the box on the bottom right-hand corner of your screen) or contact your local Fluevog Store for cobbler recommendations.
My soles have become unglued…
Well, that’s not good! We are sincerely sorry about that. Any cobbler should be able to re-glue them back on quite easily. If your shoes are under the 1-year warranty, contact a Fluevogologist online through our Live Chat for options (just click the box on the bottom right-hand corner of your screen to start chattin’), or call your closest Fluevog store and they will glue them back up for you, or reimburse you for the cobbler’s fee.
My shoes became unstitched…
Oh no! That’s not good! Any cobbler should be able to re-stitch your shoes fairly easily. If your shoes are under the 1-year warranty, get in touch online with one of our Fluevogologists through Live Chat (just click the box on the lower, right-hand corner of your screen to start chatting) for recommendations. Or, contact your closest Fluevog store and they will stitch them back up for you (or reimburse you for the cobbler’s fee).
My heels wore down quickly…
We try to make our shoes as comfortable as possible, so sometimes we use a super-comfy and cushy soft rubber. The flipside to this is that they wear quickly (think of the difference between soft and hard rubber pencil erasers). We always have a steady stock of replacement heel lifts that any cobbler can easily replace them with. Connect with a Fluevogologist through our online Live Chat (just click the box in the bottom right-hand corner of your screen to start chatting), or contact a store for more information!
There is a wrinkle in the toe box and it hurts…
Oh boy. Some jerk on the subway stepped on your toe, and now you have a permanent wrinkle in the toe box crushing your toes!
Sadly, this is the hardest shoe injury to cure because once the toe box has been crushed there isn’t any way to restore it. The best we can suggest is to find a thin, sturdy and flexible piece of cardboard or plastic that you can slip between your socks and the toe box. This will act as a temporary substitute toe box and prevent the wrinkled toe box from crushing your toes. Most likely, you will have to replace this once in a while.
You can also try to tightly stuff the boot with paper towels or newspaper. Spray the toe box with some shoe-stretch spray to help keep the shape and let it sit for a few days this way with the newspaper tightly compacted in the toe box.
You can also try putting a small gel pad on the roof of your boot where the dent is. Good luck!
My boot zipper is jammed, and my leg is stuck! What do I do?
Ok, don’t panic. Behind the zipper is a thin strip of leather intended to prevent the zipper from rubbing against and irritating your skin, which can sometimes gets caught in the zipper. That is very frustrating, especially when you are still in the boot!
1. Put your finger between the caught leather and the zipper, then try to zip up and over your finger. This will move the zipper and free the caught leather. If you can’t move the zipper, try threading a shoelace through the eye of the zipper tab, and stand up and pull the shoelace slowly, while pulling the zipper up with it over your finger.
2. Ok, that didn’t work? Next try to pop open the zipper carriage with a pair of needle-nose pliers. At the bottom of the zipper carriage, squeeze with the needle-nose pliers, and with enough pressure you can pop open the carriage into two pieces. Hopefully, you are free.
3. Ok, all of that didn’t work? At this point you should just cut that piece of leather out of the zipper (just a little, you want to save the boots!), and free yourself. Make sure you cut the leather behind the zipper, not the outside of the boots!
After all this, you might want to take the boots to a cobbler to fix, or replace the zipper or carriage. If everything is fine, and it’s only that annoying leather that keeps getting caught, you can probably cut that leather strip out, as its only function is to prevent the zipper from rubbing against your leg. Carefully cut about a centimeter from the stitching so that the leather doesn’t interfere with the zipper anymore.
When in doubt, connect with one of our Fluevogologists through our Live Chat (just click the box on the bottom right-hand corner of your screen) or call any store and they will walk you through it.
My dog chewed one of my shoes; can I get a matching single?
Your dog has good taste! Sadly, sometimes pups get a taste for good leather and munch away on those heels. We don’t and can’t make singles (factory standards), but we do make heel replacements, and have seen cobblers replace leather to perform miracles. Contact your local cobbler or your local Fluevog store to have a cobbler look at your shoes. You will need to send both shoes to the cobbler to match the shoes.
About Fluevog.com
Will the colours on my screen match the actual product?
The color of the actual product may be slightly different because color accuracy has more to do with your monitor than with our site. We’ve made every effort to represent our product images correctly; however, due to the wide range of computer monitors and color displays, you should consider the colours you see on your screen to be representational. The colour of the actual product may be slightly different.
Who do I contact with comments about our staff? (Good or bad).
We love to hear what we are doing right or wrong. Please email us your feedback.
How can I work for Fluevog?
We admit it's a pretty awesome place to work!
Whether you're interested in joining one of our stores or working at HQ in Vancouver, the best place to start is our Careers Page. You can check out any current openings over there, and you can connect with us directly if nothing is listed but you'd like to stay on our radar. All applications are looked at by a real, live, Fluevog-wearing human being (and on the flip side, we usually value a unique human-written application over a robot-polished submission!)
A note on HQ roles: all positions at our Vancouver head office, including any intern roles, are in-person, and you'll need to be eligible to work in Canada. To be honest, HQ positions don't open up very often, but when they do, we post them on our Careers Page first. If we think there's a fit, we'll be in touch!
Will Fluevog sponsor my band?
We wish; how cool would that be? Sadly, we have had a no-sponsor/no-free-shoes policy since John started in 1970, which we still abide by. We even make our best representatives (the biggest rock stars) pay for their own shoes. But if you are going to be touring through one of our Fluevog cities, shoot us an email, and we might be able to get the word out for you by giving away a pair of tickets with our awesome social media skills.
I have a complaint!
We would love to hear it. Please email us with your complaint, your contact info, the style you are unhappy with, and the store you bought them from. We will get back to you as soon as we can. Thanks for your patience and honesty; we appreciate it.
I have a question that remains unanswered!
We tried to answer every question possible, but might have missed one! Email us your question and details, and we will get back to you as soon as we can. Vog On!
Why was my online comment taken down?
The online reviews are written by customers who own the style to help Fluevogers who are thinking about purchasing the same style. We want to make keep the review section as a place for people who own the shoes to recommend sizing, wear tips, and share their overall experience in the style. With that, legitimate complaints by customers who own and have had a bad experience with the style are also kept to better help other Fluevogers.
We only take down comments if they are requests, questions, or comments not related to the style on hand. We will also take down comments that lust after the shoes, and not by customers who own the shoes.
Why is the province of Quebec excluded from your contests?
Because of the charity and contest laws in the province of Quebec, national contest companies are confronted with a unique set of rules and regulations in order to include Quebec. The Regie des Loteries et Courses du Quebec requires long preparation times and fees for approval. As a result, a great number of national contests promoted by national brands exclude the province of Quebec. Sorry! We still love you!
About Afterpay
What is Afterpay?
Afterpay is a service that allows us to offer our customers in the USA and Canada the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.
How do I use Afterpay?
Just shop fluevog.com and check out as usual. At checkout, choose Afterpay as your payment method and you will be directed to the Afterpay website. If it’s your first time using Afterpay, you’ll be required to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order—it’s that easy!
Please note, all items in your shopping bag must be eligible for payment with Afterpay and the total amount due must be between $35 and $1,000 USD if you are shopping in the USA or between $1 and $2,000 CAD if you are shopping in Canada.
Afterpay is also available in all Fluevog stores in the USA.
How does the Afterpay Payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
How do I return or exchange items purchased with Afterpay?
Returns of items purchased with Afterpay can be made in accordance with Fluevog’s return policy. Please note that after Afterpay purchases are returned to a store, they will be refunded by Fluevog, and subsequent installments to Afterpay may be required. For more information about returns of items using Afterpay, visit help.afterpay.com.
Can I use Afterpay outside of the United States or Canada?
Afterpay is only offered to our customers who have a billing address, shipping address, Visa or Mastercard (credit or debit card), and mobile phone number in the USA or in Canada. Customers with billing addresses, shipping addresses, and/or phone numbers outside the USA or Canada will not be able to set up an account with Afterpay.
Is there a limit to a single Afterpay transaction?
Yes, to use Afterpay on fluevog.com your total amount due must be between $35 and $4,000 USD if you are shopping in the USA, between $1 and $2,000 CAD if you are shopping in Canada.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of gift certificates or gift cards. If your order contains gift certificate and other eligible products, you will need to purchase your gift certificate separately.