|1 ITEM: FEDEX GROUND (5-8 business days)||$16/item|
|2 OR MORE ITEMS: FEDEX GROUND (5-8 business days)||$10/item|
|Express shipping (Varies)||Custom Quote|
All domestic orders are shipped through FEDEX GROUND via our retail stores in Canada.
Rates increase for all remote area orders, which ship through Canada Post via our retail stores in Canada.
|1 ITEM: UPS GROUND (5-7 business days)||$12/item|
|2 OR MORE ITEMS: UPS GROUND (5-7 business days)||$8/item|
|EXPRESS SHIPPING* (1-2 business days)||Custom Quote|
All domestic orders are shipped through UPS via our retail stores.
*Please request for Express Shipping in your order form.
|NATIONAL POSTAL SERVICES (14-21 business days)||varies by weight and size|
International orders are shipped through the Canada Post Service and delivery will take approximately 14-21 business days after you have received your shipping confirmation email. If you would like to expedite the shipping, please request Express Shipping in the comment box on your order form.
International shipping rates vary and are calculated by weight and size. The estimated amount is usually between $75 – $100 USD per item.
Duties and taxes applied by the imported countries are not included in the estimate and are the responsibility of the customer.
The order time may increase depending on the Customs Office’s procedures in the destination country.
Please note: The UK has a high import customs and duty taxes rate. On top of shipping, expect to pay an additional Customs Duty £10 – £30, Import VAT £30 – £60, and a clearance fee £10 – £30 for each item – equaling a total of approximately £50 to £120.
Payment is made through Parcel Force, a department of the Royal Mail. You will receive your bill online and after payment, you can specify the delivery date for your parcel. Be aware, you will be expected to sign for the parcel upon delivery.
You will receive a confirmation email immediately following the placement of your order. Your credit card or PayPal will not be charged until you receive your shipping confirmation email, which will include a tracking number for your order. These emails are sent automatically. If you do not receive these notifications, please check your spam folder or contact firstname.lastname@example.org
If you have any questions or concerns regarding your order, please contact the store fulfilling your order or email@example.com.
We aim to ship out your order within 48 hours. Orders placed over the weekend or on holidays will be shipped on the next business day. Orders may be delayed by factors outside of our control. John Fluevog Shoes is not responsible for any delays and/or damage caused in-transit by postal services, courier or custom agencies.
For domestic order payments, we accept Visa, Mastercard, American Express and PayPal. For international orders or customers with an international billing address, we only accept PayPal payments. All chargers are in USD or CAD.
For your security, we do not keep your credit card number on file.
FOREIGN FEES, TAXES AND DUTIES
Cross-border or international orders may be subjected to duties and/or taxes issued by the importing country and financial institutions. By placing an order with John Fluevog Shoes, you acknowledge that you understand the possible additional charges and that you are responsible for any such charges. Should you refuse any additional payments, you order will be returned to John Fluevog Shoes and you will receive a credit for any shipping and import fees associated with the order.
LOST OR STOLEN PACKAGES
John Fluevog Shoes shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. John Fluevog Shoes does not assume any responsibility for lost or stolen items.
We will contact you by email or phone if any additional information is necessary to verify your identity or confirm your order. Your order will not be charged and will be place on hold for X days. We reserve the right to cancel any order.