Shipping & Delivery

All orders are shipped through Canada Post or FedEx from our retail stores in Canada. Orders to rural addresses or P.O. boxes in Canada are shipped via Canada Post.

*For expedited shipping, please request Express Shipping by adding a note to your order during checkout.

All domestic orders are shipped through UPS and UPS SurePost via our retail stores in the US.

*For expedited shipping, please request Express Shipping by adding a note to your order during checkout.

Small accessory items ship free with shoes.

International orders to Australia, New Zealand, Oceania, Europe, Asia, or Africa are shipped via Canada Post and FedEx through our retail stores in Canada.

Duties and taxes applied by the importing countries are not included in the estimate and are the responsibility of the customer.

Any costs resulting from unpaid customs fees or refused packages will be deducted from the customer’s refund or charged to the original payment method.

The order time may increase depending on the Customs Office’s procedures in the destination country.

International orders to Latin America are shipped through the US Postal Service via our retail stores in the United States. Rates vary and are calculated by weight and size.

Duties and taxes applied by the importing countries are not included and are the responsibility of the customer.

Any costs from unpaid customs fees or refused packages will be deducted from the customer's refund or charged to the original payment method.

The order time may increase depending on the Customs Office's procedures in the destination country.

You will receive a confirmation email immediately following the placement of your order. Once your order has shipped you will receive a shipping confirmation email, which will include a tracking number for your order. These emails are sent automatically.

If you do not receive these notifications, please check your spam folder or contact info@fluevog.com

If you have any questions or concerns regarding your order, please contact the store fulfilling your order or service@fluevog.com.

We aim to ship out your order within 48 hours. Orders placed over the weekend or on holidays will be shipped on the next business day. Please allow extra time during promotional sales periods. John Fluevog Shoes is not responsible for any delays and/or damage caused in-transit by postal services, couriers or customs agencies.

Cross-border or international orders may be subject to duties and/or taxes issued by the importing country and financial institutions. By placing an order with John Fluevog Shoes, you acknowledge that you understand the possible additional charges and that you are responsible for any such charges.

Should you refuse any additional payments, your order will be returned to John Fluevog Shoes and you will receive a credit for the items ordered, however you will be charged a restocking fee. Shipping is not refundable.

John Fluevog Shoes shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier.

John Fluevog Shoes does not assume any responsibility for lost or stolen items. If you suspect your package has been lost or stolen, please reach out to the store that sent your order and we'll be happy to help.

We will contact you by email or phone if any additional information is necessary to verify your identity or confirm your order. We reserve the right to cancel any order.

Please use our Contact Form or contact a specific store using our Store Locator.