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Fluevog Shoes

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What is Fluevog’s return/exchange policy for factory defects?

FACTORY DEFECTS

(Stitching, Heel coming off, Heel lifts coming off, zippers, split seams, upper separating, and construction irregularities)

  • John Fluevog Shoes will honor faults of the purchased footwear for up to 8 months from the date of purchase (providing that the customer has proof of their purchase).
  • Warranty issues do not include wear and tear.
  • John Fluevog Shoes will cover all repair costs up to 8 months on defects.
  • After 8 months, repairs will be charged to the customer, based on the in-store price list.
  • In-store Credit will be issued if the shoe is irreparable (exceptions to be approved by the Store Manager only).
  • An in-store credit is the ONLY form of re-imbursement for faulty footwear (exceptions to be approved by the Store Manager).

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